Question 1

What is Happy Tiger?

Accepted Answer

Happy Tiger is an online casino run by HappyTiger ApS, where you can enjoy the popular game of bingo from the comfort of your own home. Our goal is to provide a fun and exciting environment for all our players.

Question 2

What makes Happy Tiger unique?

Accepted Answer

Happy Tiger offers a unique selection of exclusive online slots that can't be found anywhere else in the UK. Our games are designed to provide a fun and exciting gaming experience.

Question 3

Are the games on Happy Tiger exclusive?

Accepted Answer

Yes, Happy Tiger provides a unique selection of online slots that are exclusive to their platform.

Question 4

What types of games does Happy Tiger offer?

Accepted Answer

Happy Tiger offers a variety of exclusive online slot games with progressive jackpots, as well as bingo games.

Question 5

How do I update personal information such as my e-mail address, name or address?

Accepted Answer

If you move to a different address or need to update your details for some other reason, click “Account”, “My Account” and then “Edit profile” after logging in.

Question 6

How do I change my password?

Accepted Answer

When you have created your account, you can always change your password under “Account”, “My Account” and “Change password”.

Question 7

Can I play on my phone or tablet?

Accepted Answer

Yes, you can. To play using your browser, simply go to www.HappyTiger.co.uk. In general, we support the most recent versions of iOS (Safari) and Android (we recommend Chrome). At the moment, we don’t support Windows Phone. This applies to our slot machines as well as Bingo.

Question 8

Can I play Happy Tiger on my mobile device?

Accepted Answer

Yes, our platform is designed to be mobile-friendly. You can enjoy the excitement of bingo wherever you are, whenever you want.

Question 9

I have forgotten my password?

Accepted Answer

You can request an email with a link for resetting your password by clicking "Log in" and then "Forgot password.

Question 10

How do I make a deposit?

Accepted Answer

Under “Account”, you can choose “Deposit” and the amount you wish to transfer to your account.

Question 11

Why is my deposit rejected?

Accepted Answer

There can be several different reasons why your deposit is rejected. Please contact customer service so that we can investigate the specific cause further.

Question 12

How can I get an overview of all my deposits and withdrawals?

Accepted Answer

You can get an overview of all your deposits and withdrawals in "My Account" when you are logged in. At the bottom you need to choose the button "Download user data report".

Question 13

Which payment methods do you accept?

Accepted Answer

We accept Visa Debit, MasterCard Debit, Apple Pay, PayPal and Instant Bank Transfer.

Question 14

How long does it take for my withdrawal to reach my bank account?

Accepted Answer

It will take 1-3 banking days for Visa Debit and MasterCard Debit after your withdrawal has been approved. If you use PayPal or Instant Bank Transfer, it will happen instantly once your withdrawal has been approved.

Question 15

How much can I withdraw each time?

Accepted Answer

There is no withdrawal limit. If you are lucky enough to win a £25,000 jackpot for instance, you can easily withdraw the funds immediately. As usual, please note that it takes 1-2 banking days for your funds to reach your account after requesting the withdrawal.

Question 16

Are fees imposed on withdrawals?

Accepted Answer

Withdrawals of minimum £10 are without fees, otherwise a fee of £1 will be applied.

Question 17

Do I have to pay tax on my gambling winnings?

Accepted Answer

No. Tax has already been paid for your winnings. As such, you don’t have to pay any tax.

Question 18

What does wagering requirement mean in relation to bonuses?

Accepted Answer

HappyTiger bonuses may be subject to a wagering requirement. This means that the bonus amount must be wagered a certain number of times before it can be withdrawn from your account. However, you can always withdraw other funds from your account even though you have a bonus that is subject to ongoing wagering requirements. For example, if you have been offered a deposit bonus of £20 with a 40x wagering requirement, and you have to deposit £20 in order to receive the bonus, £40 must be wagered 40 times before it can be withdrawn to your bank account. Thus, you have to play with a total of £1.600 in the games in order to fulfill the wagering requirement. So if you play with £1 on a spin and win £5, which you subsequently play with, you have already reached a turnover of £6 for the £1 you started with. You can therefore reach a wagering requirement of £1.600 without having to deposit additional funds into your account; although this obviously depends on the randomness of each game. Since there may be deviations from this general bonus rule, please be sure to read the terms and conditions that apply to each bonus before accepting.

Question 19

Can I delete an ongoing bonus from my account before I have fulfilled the wagering requirement?

Accepted Answer

Yes, but you should be aware that doing so will forfeit the bonus money you received from us along with all payouts achieved with the bonus. Bonus agreements can be terminated by contacting our customer service at support@happytiger.co.uk or by telephone at 800 102 6335.

Question 20

Do you have a loyalty program?

Accepted Answer

No, unfortunately not. We are a more casual type of casino and won't be offering a loyalty program.

Question 21

What types of other bonuses besides the welcome bonus do you offer?

Accepted Answer

Occasionally, we will offer different promotions which includes scratch cards, bonus spins and more.

Question 22

Do you offer competitions on Facebook?

Accepted Answer

Yes! Please go to our Facebook page to check them out.

Question 23

I’m not sure how the slot machines work?

Accepted Answer

There is a game guide for each slot machine. You can find the instructions in each game by pressing the house icon and selecting “Game Guide” in the menu.

Question 24

My game won’t start?

Accepted Answer

Your computer must be set up correctly first. We recommend that you update your internet browser to the latest version and that you use the latest version of Google Chrome, Microsoft Edge or Mozilla Firefox.

Question 25

What is the chance of winning in the games?

Accepted Answer

All customers have the same chances of winning since the outcome of the slot machines is purely random. This means that your chance of winning is the same for every pence you play with, regardless of your bet. However, it is possible to increase the chance of winning Jackpots (per spin), as the likelihood increases in proportion to the size of the bet.

Question 26

How do I change my bet in each round in the games?

Accepted Answer

In most of our games, you can change your bet in each round by clicking the gear icon in the game and changing the level you want to play at. In some games, you will be asked to set the size of the bet at the beginning, and it cannot be changed while playing. You will always be able to view your total bet in the slot machine display. You can read more about paylines and bets in the “Game Guide” guide for each game.

Question 27

Can I continue playing later if I take a break?

Accepted Answer

Yes. At Happytiger.co.uk, the slot machines work somewhat like your local gambling house, where the same game can be played on several slot machines. Each game at Happytiger.co.uk has many different slot IDs, which means that you will always be the only one playing on exactly your slot ID, although there may be many people playing the same game at the same time.

You have the right to use all the IDs for the slots you have been playing for 48 hours after you stop playing. This means that all your slot machines are stored for 48 hours before being released to other Happytiger.co.uk users. You can find your saved games under "Account" on the website. When you click "Saved games", you will see an overview of your saved games along with information on when your reservation of each slot machine expires, unless you start playing again. The overview also shows the ID of the slot machine you are playing on. If you get tired of a certain slot machine, you can also release it and thereby make it available to other users before 48 hours have passed.

Please note that there is a limit of 50 saved slot machines at any given time and that a maximum of 100 machines can be released every 7 days.

Question 28

Why can’t I release my slot machines?

Accepted Answer

There is a limit of 50 saved machines at any given time and a maximum of 100 machines can be released every 7 days. You can still play your saved slot machines and as usual, machines that aren’t in use are released automatically after 48 hours.

Question 29

What does the payout percentage mean?

Accepted Answer

The payout percentage is the theoretical percentage of your gambling amount that you get back when playing. The fact that the payout percentage is theoretical means that the machines will sometimes yield far higher figures, e.g. when you’ve just won a jackpot or another big payout. At other times, it will perhaps be lower – however, based on countless rounds of playing over a very long period of time, the payout percentage for each slot machine will match the stated percentage. The payout percentage can be found in the instructions for each machine.

Question 30

What type of Bingo can I play?

Accepted Answer

At Happy Tiger, we offer two fun variations of Bingo: Bingo 75 and Bingo 90. In Bingo 75, players aim to complete a specific pattern on a 5x5 grid with numbers ranging from 1 to 75. This game offers a unique challenge and is incredibly popular among our players. On the other hand, Bingo 90 offers a different set of odds and features. Players aim to complete one or two horizontal rows or a full house on a ticket with numbers ranging from 1 to 90. This game offers a range of possibilities and keeps the fun high!

Question 31

How do I play 75-number Bingo?

Accepted Answer

To play 75-number Bingo, buy your tickets and wait for the game to start. Numbers between 1 and 75 will be randomly called out, and if they match the numbers on your ticket, they will be marked off automatically. The first player to complete the predetermined pattern with the marked numbers on their ticket wins.If two or more people complete the pattern at the same time, they share the prize.

Question 32

How do I win prizes in Bingo?

Accepted Answer

Bingo! At Happy Tiger, you win prizes by being among the first players to get 5 numbers in a horizontal row and/or full house in our 75-number Bingo game. Prizes are awarded in each Bingo game for achieving 1 row, 2 rows, 3 rows, 4 rows, and a full house. This gives multiple opportunities to win in each game!

Question 33

What is the cost of a bingo ticket?

Accepted Answer

At Happy Tiger, we believe in offering value to our players. The ticket price for both our Bingo 75 and Bingo 90 games is an affordable £0.25. This allows everyone to join in the fun and have a chance at winning. Remember, you can buy up to 40 tickets per game. With such massive jackpots and cash prizes on offer, the potential for riches is high. So, check out our games today and get ready to receive your winnings!

Question 34

How can I win the mega prizes in Bingo?

Accepted Answer

The mega prizes at Happy Tiger Bingo are determined through Bingo Flash, which is a bonus game that triggers periodically for winning players to increase the winnings with the possibility of hitting the jackpot. This ensures an extra layer of excitement as you never know what substantial amount you could win!

Question 35

How do I play Bingo?

Accepted Answer

Playing Bingo at Happy Tiger is simple. Register an account with us, buy your bingo tickets, and wait for the game to start. Numbers will be called out, and if they match the numbers on your ticket, they will be marked off. If you're the first to mark off all numbers according to the game pattern, you win!

Question 36

Can I trust that Bingo at Happy Tiger is both random and adheres to regulatory standards?

Accepted Answer

Yes, you certainly can. Happy Tiger, which is a part of HappyTiger ApS, holds a prestigious license issued by the Gambling Commission of Great Britain, under account number 57641. This license is a testament to the commitment that Happy Tiger has towards maintaining randomness, transparency, and fairness in all its games. Being regulated by the Gambling Commission also means that Happy Tiger adheres to stringent standards and undergoes regular audits to ensure compliance with the regulatory framework. As a player, you can have peace of mind knowing that the games you enjoy at Happy Tiger are both random and uphold the highest integrity.

Question 37

How many tickets can I buy for a game in Bingo?

Accepted Answer

You can buy up to 40 tickets (prized at £0.25 each) per game at Happy Tiger. However, remember to gamble responsibly and within your financial means.

Question 38

What other games can I play at Happy Tiger apart from Bingo?

Accepted Answer

Apart from our exciting Bingo games, Happy Tiger offers a broad array of additional games for your enjoyment. Our exclusive slots that you won't find anywhere else provide a unique gaming experience - there's something for everyone at Happy Tiger!

Question 39

I've noticed that a particular username seems to be winning frequently. Is there any reason behind this?

Accepted Answer

We understand how one might be concerned if they observe the same username winning frequently. However, please be assured that our games operate on a foundation of complete randomness and transparency. They are governed by random number generators to ensure unbiased outcomes. Moreover, our platform is rigorously regulated and certified by the British Gambling Commission, which confirms that we comply with the highest standards of randomness and integrity. Winning streaks occur purely by chance, both in online games and traditional bingo halls.

Question 40

An error occurred in the slot. Did I lose my winnings?

Accepted Answer

Your winnings have most likely been issued correctly even if an error occurs. Under "Account" -> "My account" -> "Account Activity", you will be able to see that the money in the slot has been returned to the gaming account, including payouts. If you want to know which payout was achieved, you can also contact customer support and state the ID of the slot machine and the time of the event in question.

Question 41

What are Super Jackpots?

Accepted Answer

Super Jackpots are progressive jackpots available on every slot game at Happy Tiger.

Question 42

Is it safe to play on Happytiger.co.uk?

Accepted Answer

Yes, of course. Your security is of the utmost importance at Happytiger.co.uk. Therefore, you can rest assured that you are in safe hands when depositing and withdrawing your funds. Happytiger.co.uk has been approved by the UK Gambling Commission, which regulates businesses providing gambling in Great Britain.

Question 43

Are my personal details safe with Happy Tiger?

Accepted Answer

We take your privacy and security seriously. All personal information is securely stored and is never shared with third parties. Moreover, we are fully compliant with the General Data Protection Regulation (GDPR), ensuring the highest standards of data protection for our users. Please rest assured that your information is safe with us.

Question 44

How do I put a limit on my account?

Accepted Answer

To apply a limit to your account please click here.

A loss limit will not keep you from depositing or withdrawing. Let us give an example of how a loss limit works:

If you have a monthly loss limit of £100, you will be able to lose £100 of your own money and lose all winnings you have gotten along the way that month. This means that you will never exit a month with a loss that is larger than what you have set your loss limit to. If you have £200 left in your game account when you reach your loss limit, you cannot purchase any more spins but you can withdraw your balance.

We hope that you will contemplate how much you would be comfortable losing each month in correlation to your personal finances and set your loss limit to this amount.

Your new loss limit will go into effect immediately after setting it for the first time and after lowering it. If, on the other hand, you want to raise or completely remove an existing loss limit, it will take 24 hours before the change goes into effect. This is done to ensure that you have adequate time to reconsider your decision if needed.

For more information please visit our Responsible Gambling page.

Question 45

I would like to close my account?

Accepted Answer

To close your account please click here.
Please note that a closed account can be reopened again in the immediate future.

If you instead wish to add a cooldown please click here.
Here you can cool down your account for either 24 hours, 1 week or 1 month. A cool down will prevent you from playing within the chosen timespan.

If your instead wish to self-exclude please click here.
Here you can self-exclude for either 6 months or 5 years. A self-exclusion will prevent you from logging in and playing within the chosen timespan.

Please also consider self-excluding through GamStop, which will prevent you from playing on any online casino in the UK.
For more information please visit our Responsible Gambling page.

Question 46

What should I do if I become afraid of losing control of my gambling?

Accepted Answer

Never hesitate to reach out to our support team for assistance if you have any concern regarding your gambling. We can also offer you a care call to talk about your situation and find the best solution for you. You can book a care call by contacting our support team. You can find our contact information here.

Also please visit GamStop for self-exclusion and GamCare for support and advice on gambling treatment.

For more information please visit our Responsible Gambling page.

Question 47

Where can I find my account history?

Accepted Answer

Click on "Account" in the upper right corner and then on "My Account".

Question 48

How is my summary total calculated?

Accepted Answer

The summary total is an overview of your total activity within a selected time period.
Each transaction type is summarized in one of the following categories:
- Bets
- Winnings
- Deposits
- Withdrawals

The "Bets" category contains all of your actions of wagering, such as spins and purchase of bingo tickes.
The "Winnings" category contains all of your game winnings, such as spin and bingo prizes.
The "Deposits" category contains all transactions going into your HappyTiger account - including your bank deposits
The "Withdrawals" category contains all transactions going from HappyTiger to outside sources - such as your bank

If any deposit or withdrawal gets cancelled, a similar correction will be made to your deposits or withdrawals category.

Activities regarding bonus offers are not included in any of the categories.

Question 49

How are the "net deposit" calculated?

Accepted Answer

The "net deposit" is the lifetime difference between the total deposits and the total withdrawals of your HappyTiger account.

Question 50

How can I file a complaint?

Accepted Answer

If you are dissatisfied with the way we handle your customer relationship or the help you have received from our Customer Support, you have the option via our Customer Support to file a complaint per telephone or e-mail, see contact information at the bottom of this guidance.

Although we accept complaints via phone, it is easier for us to summarize your complaint from a detailed e-mail regarding the matter.

Please note that we do not accept complaints via any of our social media platforms.

Question 51

What deadlines should I be aware of?

Accepted Answer

You have the option to file a complaint up to 6 months from the date of the incident. However, we would encourage complaints to be filed as soon as possible.

Question 52

What must the complaint contain?

Accepted Answer

A complaint is considered to have been submitted in a valid manner when it contains clear information about your identity (full name, date of birth, home address, registered e-mail address and mobile number) and contains all relevant information about the complaint. We would like to ask you to clearly and precisely include all information concerning your complaint such as time and date, description of what took place, name of the game and any other relevant information.

If we have not received enough information regarding the case, we are forced to ask for more information.

Question 53

Will I receive confirmation of receipt of my complaint?

Accepted Answer

Once we have received your complaint, we will send you an e-mail as soon as possible in which we confirm that we have received your complaint. We endeavor to send you the confirmation within 24 hours.

Question 54

When can I expect a decision?

Accepted Answer

We will process your complaint within 8 weeks.

We can depart from the eight-week time limit if the customer fails to engage with the complaints process in a timely manner. For example, where a customer fails to respond to a reasonable request for information within seven days, we will ‘stop the clock’ until such time as the customer responds. When the customer has responded, the ‘clock’ will be restarted from the same point as it was stopped.

The complaints process ends if the customer’s complaint remains unresolved eight weeks (taking into account any times the complaint has been on hold) after we received it, or we reach a deadlock or final decision in less than eight weeks.

If the customer does not accept the solution and wants to take the case further, HT will finally close the case with a "deadlock" letter, if the customer requests this or if HT deems it necessary.

Question 55

Can I appeal your decision?

Accepted Answer

In the event that a complaint is not resolved to the customer’s satisfaction by us within 8 weeks of it being raised, the complaint becomes a dispute, and the customer may refer the dispute free of charge to the independent third-party dispute resolution. We use eCogra as an alternative dispute resolution. Disputes may be filed with eCogra here.

The final resolution of the ADR service does not deprive you of the right to pursue the case in the courts, which will be the final step in the process.

Question 56

Publication of complaints

Accepted Answer

We would like to encourage our customers not to discuss complaints publicly, e.g. via the press or online forums, before the processing of the complaint has been completed.

Customers may not discuss a complaint or dispute in the chat rooms, regardless of whether the complaint/dispute is being processed, i.e. from the submission of the complaint until there is a final decision from Happytiger, or it has been completed.

Question 57

Contact information

Accepted Answer

You can contact us by phone on: 0800 102 6335

Our telephone hours are: 10:00 - 20:00

You can contact us by e-mail on: support@happytiger.co.uk or by clicking here.