General Terms and Conditions
Please read these Terms and Conditions carefully before using this Website and registering as a customer. If you have any questions relating to this Website or the Terms and Conditions, please check our FAQs, or contact our Customer Support (their contact details can be found here). By using this Website, you indicate your acceptance of the Terms and Conditions set out below.
You should also read our Privacy Policy, which can be found here.
These Terms and Conditions were last updated on 30 January 2025 and supersede any previous terms and conditions.
1. Introduction
This Website is operated by Happytiger ApS (which we will refer to as "us", "we" and "our"), which is a limited company registered in Denmark with Central Business Registration no. 41473150. Our principal place of business is at Lauritzens Plads 1, 4., DK-9000 Aalborg, Denmark. Happytiger ApS is owned by CEGO A/S and forms part of the CEGO Group.
Happytiger ApS is licensed in Great Britain by the Gambling Commission with account number 57641. Follow this link; https://registers.gamblingcommission.gov.uk/57641 for more information about the license.
These Terms and Conditions apply to all use of websites offered under Happytiger ApS's licence.
In these Terms and Conditions, we will refer to you as "you" and "your".
By setting up a gambling account on our Website, you agree to abide by the Terms and Conditions. The requirement to abide by the Terms and Conditions constitutes a binding agreement between you and us.
These Terms and Conditions apply to any use of our Website, including the creation of a gambling account and participation in gambling, and supersede any previous agreements in relation to your use of the Website.
The Terms and Conditions are supplemented by the specific game rules, bonus conditions etc. in place at any given time, which apply to the individual games provided on our Website.
We can change these Terms and Conditions at any time. We recommend that you revisit and read these Terms and Conditions regularly, as they govern your use of the Website. You will be notified of any material changes to the Terms and Conditions before they come into effect at your next login to our Website.
2. Gambling account
You must set up a gambling account on our Website in order to take part in gambling. It is a requirement that you only hold a single gambling account with us. If we suspect you may have more than one account with us, we have the right to immediately close all your accounts, void all winnings from duplicate accounts, and recover any amounts from your original account if necessary.
In order to register your details and set up a gambling account, and to take part in gambling, you must be a natural person:
- aged 18 or above;
- not declared personally bankrupt;
- not declared legally incapacitated or placed under guardianship or conservatorship;
- registered under your own name;
- playing on your own gambling account and with your own money;
- not self-excluded from gambling on our Website or registered with GAMSTOP; and
- not employed by CEGO A/S or any affiliated company, including but not limited to Happytiger ApS.
We reserve the right to request proof of age and perform checks in order to verify the information provided. A gambling account may be suspended until satisfactory proof of age is provided.
You must inform us immediately if one or more of the above requirements is no longer satisfied.
To register as a customer on our Website, you must set up a username and password and enter your name, e-mail, address and date of birth. Your name, address and age will be verified on creation of a gambling account.
You hereby consent to us confirming your details, including verification by a third-party provider of age and identity verification. If these details cannot be confirmed using our automated systems, you may be asked to verify your identity by providing documentation showing the accuracy of the information in accordance with our guidelines in place at any given time, including copies of e.g. your driver’s licence, passport, utility bill or bank statement. We may also ask you to provide further identity documentation to verify these details at any time.
It is your responsibility to ensure that all details entered at registration time are correct. We reserve the right to correct the details entered by you if these do not match the information obtained by us.
Your username and password must be used for every login to the gambling account via our Website.
If there are any changes to the information given by you at the time of registration on our Website, including any change to your name, address etc., you must update your details on our Website or contact our Customer Support.
The gambling account is personal and must not be shared with any other individual. You must not allow any other person to use your account. You may take part in gambling as a private individual only, on your own gambling account and exclusively for leisure and entertainment purposes. Any violation of this rule will constitute a breach of these terms and conditions and may lead to the gambling account to be closed immediately. See section 16.4 for further information.
You must therefore store and use the login details in a responsible and secure manner, to ensure that they are not disclosed to others. You must also monitor the gambling account for possible misuse. This may be done by watching for changes to the gambling account history, balance and latest login which have not been made by you. If you suspect that unauthorized gambling and transactions have been undertaken from your gambling account, you must immediately change the password and contact Customer Support, who may then suspend your gambling account.
3. Closure, suspension, restriction etc.
We reserve the right, at any time, including where there are concerns about security, money laundering or responsible gambling, where you have provided false information, breached these terms and conditions or misused your gambling account, or where your behavior indicates gambling harm or addiction:
- to refuse to set up a gambling account for you or to close an existing gambling account and terminate the registration; when closing a gambling account at its own instigation, we will send a reasoned decision with supporting documentation to you, and any credit balance held on the gambling account will be paid into your bank account within 5 working days;
- to suspend your gambling account on our Website; after suspending the gambling account, we will reach a decision on whether to extend the suspension or to close the account within a reasonable time; the money will remain in the gambling account and if you wish to have it paid into your bank account during this time, you must contact our Customer Support;
- to reject deposits into the gambling account; and
- to exclude or cancel your participation in gambling, including games, competitions, tournaments, bonuses or other activities offered by us.
We further reserve the right wholly or partly to restrict the gambling account, including, where it is appropriate to do so, deposit and withdrawal facilities and available games, to cancel games and to reverse or cancel the payment of winnings etc. if one or more of the following prohibited activities has been observed or suspected:
- incitement or involvement in cheating, including collusion, deceit, fraud or other unlawful activities;
- bonus abuse including breaching terms and conditions of a bonus, providing registration information which is false or incorrect, creating multiple accounts or using IP hiding software, allowing others to use the gambling account, colluding with others, sharing logins or using gambling patterns, devices or robots which distort regular gameplay);
- money laundering or financing of terrorism, and attempts to do so;
- attempted or actual exploitation of errors in games or errors or software faults in our platform, including hacking;
- use of robots, applications or other software with the intention of influencing games, including their progress and outcome;
- misuse of the gambling account, including playing against oneself or using other people’s gambling accounts;
- breaches of these terms and conditions, specific game rules and chat rules.
We cannot be held liable for any losses resulting from refusal, closure, suspension, restriction etc. of accounts.
4. Transactions
In order to gamble with us, you must deposit funds to your gambling account. We do not accept cash payments, bank transfers etc. Funds will usually be credited to your gambling account immediately after we have received the payment.
We are part of the CEGO Group, which i.a. includes CEGO PAYCO Ltd., 2 New Street Square, London, United Kingdom. Cego PAYCO Ltd takes payments on behalf of customers.
If your deposit of funds into the gambling account is reversed by the bank, e.g. due to chargeback, we may deduct an amount equal to the reversed amount from your gambling account balance, whether or not there is enough in the gambling account to cover this. If we incur costs as a result of the reversal from the bank, we also reserve the right to deduct an amount equal to the costs incurred from your gambling account. If there is not enough in your gambling account to cover the amount, we may offset the outstanding amount against your future deposit of funds into the gambling account or against any winnings paid into the gambling account.
Winnings on our Website will be credited to your gambling account immediately after the relevant game has finished.
Any money held in the gambling account may only be paid out to your bank account using the same payment method with which the funds were deposited. Payment will be made via the withdrawal function on your gambling account. We reserve the right to charge you for the actual administrative fees we incur from the payment service provider and the acquirer for processing withdrawals made by you.
If the transfer of winnings into your gambling account or a transfer of funds to your bank account has been made incorrectly, e.g. because the winnings have been miscalculated or you are suspected of cheating, including exploiting errors etc. on our Website, misuse of a payment card or other breach of these terms and conditions, we may recover the relevant amount. If there is not enough in your gambling account to cover the amount, we may offset the outstanding amount against your future deposit of funds into the gambling account or against any winnings paid into the gambling account.
You have access via the gambling account to details of the balance on the gambling account and the gambling account history, including wagers, winnings and losses, payments in and out and other transactions. These details are available on the gambling account for the past 90 days. If you wish to be provided with all of your transactions, this can be requested from our Customer Support. Your full transaction details will be provided to you. You should immediately report any discrepancies to our Customer Support.
It is not possible to play on credit on our Website or otherwise wager more than is held in your gambling account.
We only accept pound sterling (GBP). All amounts on our Website are quoted in pound sterling (GBP). No interest will be paid on gambling account balances.
We are required by our licence to inform you what happens to funds which we hold on account for you and the extent to which funds are protected in the event of our insolvency. The Gambling Commission provides further information on our licence conditions detailing what we need to tell you about your funds: https://www.gamblingcommission.gov.uk/guidance/customer-funds-segregation-disclosure-to-customers-and-reporting/advice-on-implementing-licence-condition-4-2-1-disclosure-to-customers
We hold funds separate from company funds. These funds are not protected in the event of insolvency: not protected segregation. For more information, please see the customer funds insolvency ratings system: https://www.gamblingcommission.gov.uk/guidance/customer-funds-segregation-disclosure-to-customers-and-reporting/the-customer-funds-insolvency-ratings-system
5. Interrupting a game
If you leave an ongoing game, the game will be saved on our Website, and you will be able to continue the game via your gambling account for up to 48 hours after the interruption. With games supplied by third-party software providers, it may be possible for you to continue the game via your gambling account for up to three months after the interruption. In the event of an error which makes it impossible for you to continue the game after the interruption as described above, you will be reimbursed, only to the extent refunding the stake is applicable, to your gambling account.
6. Bonuses, tournaments, promotions etc.
We may offer you a bonus e.g. on creation of a gambling account, deposit of funds and participation in games. Only one bonus can be used per gambling account per event. Where a bonus is offered, this will be clearly stated on our Website, with all significant terms clearly set out in the same place as the offer. You may only have one active bonus at a time per product. In order to activate another bonus, any active bonus must therefore be played to the end or closed. We reserve the right to cancel your bonus at any time if we judge, in our reasonable sole discretion, that (i) the rules for a bonus described in these terms and conditions or the bonus terms have not been complied with, or (ii) you have otherwise unfairly and with bad faith taken advantage of the bonus offer (“bonus abuse”). Upon cancellation, the bonus and any winnings made from the bonus will be forfeited and will not be paid to you, and we reserve the right to recover any amounts improperly paid out. If there is not enough in your gambling account to cover the amount, we may, if we reasonably deem it to be appropriate in the circumstances, offset the outstanding amount against your future deposit of funds into the gambling account or against any winnings paid into the gambling account.
Funds in relation to an accepted bonus offer on our Website are used in the following order: 1) your initial deposit of funds paid to activate a bonus, it is a condition that the initial deposit must be played through in full before any bonus funds are made available, 2) bonus funds and any winnings from play with bonus funds, and 3) funds deposited for the participation in games not related to the acceptance of a bonus offer.
We sometimes run promotions. Specific terms and conditions apply to such promotions. These will be clearly displayed alongside the relevant promotion. Significant terms will be prominently displayed on the promotion; and other terms and conditions will be no more than one click away. If you breach the conditions of participation in a promotion, we reserve the right to disqualify you from participating in the promotion and to refuse to pay or award a prize to you; or to recover any prize that has been improperly paid or awarded to you. If you lawfully win a prize from a promotion you must accept the relevant prize “as is”. You will not be entitled to an alternative monetary prize unless we choose to offer this. If you win a prize which is not in monetary form, we will make all reasonable efforts to contact you using your contact details. If we have been unable to contact you within a reasonable time, we reserve the right to choose another winner instead of you or to withhold or cancel the prize altogether, without any liability to you. We will not be liable if a promotion cannot be run as planned for reasons that are reasonably outside our control but we will make every effort to complete promotions that have been taken up by you.
7. Jackpot and prize pools
Individual games may involve jackpot pools which increase with the wagers placed on the relevant game. A predefined percentage of the total wagers on the game will be added to the jackpot pool for the game; for more information, see the game guide for the game in question. If a jackpot is triggered, we will deposit an amount in the jackpot pool, so no jackpot pool will ever be empty. This amount will be stated in the game guide for the relevant game. You are therefore guaranteed a minimum amount, plus a percentage of the total amount accumulated at the time when the jackpot pool is released. In addition to the starting amount of the game's jackpots, as well as the contribution from each bet, the jackpot pools may have additional funds added for a limited time. If the jackpots are not won during this period, the additional funds will be removed from the pools. You can view the jackpot pool for every game at any time. The chance of winning a jackpot will increase in proportion to the amount wagered.
The jackpot will be awarded using a certified random number generator. If the result displayed in the game does not match the result held on our server, or several customers believe they have won the same jackpot, the result held on the server will be used. When we become aware that there is a difference between these results, or where a customer claims to have won a jackpot, we will examine the result on the server and the customer(s) involved will be informed by email of the result on the server and the outcome within 3 working days.
We may temporarily suspend a jackpot scheme in the event of maintenance to servers, updates etc. It will be stated under the individual game whether the jackpot scheme has been temporarily suspended, and when it is expected to resume. When the jackpot scheme resumes, the pool will have the same value as before the interruption.
We may terminate the jackpot scheme in a game at any time. This may be done with no less than two weeks’ notice. The date and time of the end of a jackpot scheme will be clearly shown when you enter the particular game. If a jackpot scheme is terminated as described above because a new game has been launched, the pool will be transferred to the jackpot pool for the other game.
Our jackpots and prize pools are shared across all websites operated by us. For our Bingo 90 game specifically, the prize pools are also shared across Bingo 90 games offered by CEGO Group in other jurisdictions. You can find more information about these shared jackpots and prize pools in the game guides provided for each game. We may determine and modify, which games are included in the shared jackpots and prize pools with no less than two weeks' notice.
8. Chat
If you are provided with access to a chat function on our Website you must always use the chat function in compliance with the chat rules published by us at any given time.
9. Responsible gambling
When setting up your account, you are given the option to set a daily, weekly and monthly loss limit (winnings minus spend) on your account. Customers who created a gambling account before 24th January 2023 could set a daily, weekly and monthly limit for depositing into the gambling account. A change to previously defined limits can be made by you in the gambling account. If the limit is increased, the new limit will not take effect until 24 hours after the request. You must then take positive action to confirm the limit change after the requested cooling-off period. A reduction of a previously set limit will apply immediately. If you have set multiple limits, the lowest limit will always be the applicable limit.
To cultivate healthy playing habits you will be offered the option of setting a fixed interval activity reminder, when playing games. The purpose of this reminder is to inform you that time has passed and give you an opportunity to reflect on whether it is time to take a break. When the activity reminder is set, you will be informed of the elapsed time as well as your total money spent and won since login. The activity reminder also provides a link to your gambling account history and an option to close the current game.
It is possible to request a time-out from gambling on our Website any time. You can choose a time-out period of either:
- 24 hours,
- one week, or
- 1 month.
During the time-out period, your gambling account will be deactivated. The gambling account will automatically be reopened after expiry of the chosen time-out period.
You can exclude yourself from gambling for a minimum period of not less than 6 months and up to at least 5 years. Any chosen period can be extended for one or more further periods of at least 6 months.
If you want to exclude yourself from gambling on our Website, this can be done via either your gambling account or by contacting our Customer Support.
It is also possible for to ask to be permanently excluded from gambling with all gambling providers, including us, by registering with GAMSTOP, a national multi-operator self-exclusion scheme. GAMSTOP can be accessed online at https://www.gamstop.co.uk/register.
We take responsible gambling very seriously and implement systems and processes that are designed to minimise the risk of our customers experiencing harm associated with gambling. We monitor customer activity to identify harm or potential harm associated with gambling from the point when an account is opened. These systems and processes flag indicators that we consider to indicate a risk of harm to us so we can take appropriate action.
If we have concerns over your level of gambling, we may in order to comply with our regulatory obligations, suspend, limit or close your gambling account at any time or require you to set, or impose, individual deposit and wager limits, for you. We may also exclude you from participating in reward schemes, competitions and other promotions that we are running; and we may prevent marketing being sent to you, and/or prevent you from taking-up new bonus offers. Where you have accounts on our other websites, or the websites of our group companies, and we have decided to take action because we have identified indicators of harm due to your activity on one website, we may take similar action in respect of your accounts on other sites.
We may also contact you at any time to discuss the level of your gambling. For example, by email, telephone or via messages or the chat function on our Website. If we contact you to discuss your level of gambling, you acknowledge the need to respond to such communications truthfully and that even if you do not respond, we may take one or more of the foregoing actions without further notice to you.
Please refer to our page on responsible gambling on our Website for further information on responsible gambling and gambling addiction. This contains links to self-tests, contact details for GAMSTOP and publicly supported treatment centers etc.
We are required to retain information on your gambling transactions and behaviors when gambling and interacting with us about your gambling, including our risk assessment(s) of you. Please see section 14.2 for further information.
10. Customer Due Diligence
As a licensed gambling provider, we are required to carry out checks to confirm your identity and, in certain circumstances, to document the origin of the funds deposited into your gambling account. This obligation applies both when the gambling account is created and during the customer relationship (including as part of a general customer due diligence, and to map possible fraud, payment methods, financial capacity, responsible gambling, system control or compliance with legal requirements).
You acknowledge and agree that we may at any time carry out such checks as we may wish and/or as required by applicable laws, regulations and/or by the relevant regulatory authorities, and you agree to promptly provide all information and/or documentation, which we had to request.
We reserve the right, reasonably, to limit, close or terminate the gambling account if we are unable to carry out these checks to our satisfaction.
All transactions are checked to prevent money laundering and all suspicious transactions will be reported to our Money Laundering Reporting Officer (MLRO), who will report to the appropriate authorities in accordance with our regulatory obligations.
You must inform us immediately if you become aware of suspicious activities in play on our Website.
11. Playing from outside Great Britain
Our gambling licence is issued by the Gambling Commission. Gambling on our Website is only permitted for individuals who are resident in England, Scotland, and Wales. Residents of Northern Ireland and any other jurisdictions outside Great Britain are not permitted to register an account or gamble on our Website. Gambling from outside Great Britain may also be prohibited by local laws. We accept no liability in this regard and will take reasonable measures to prevent access from non-eligible locations, including blocking non-GB IP addresses from registering and gambling on our Website.
12. Cancellation
Once a bet or stake is placed on our Website, you enter into a transaction with us and that transaction cannot be cancelled or otherwise reversed. Participating in gambling on our Website is not covered by any right to cancellation or any cooling off period.
13. Intellectual property rights
You acknowledge that copyrights, trademarks and other intellectual property rights in material or content included in our Website remain the property of us or our supplier. You may only use this material to the extent required to participate in gambling on our Website. You may not download the material or use it for commercial purposes without the prior written consent of us.
14. Processing of personal data
When you use our Website, we will process your personal data in accordance with the law in force at any given time and according to our privacy policy. Our privacy policy can be found on our Website.
Under current legislation, we are required to retain your personal identity and verification data for at least 5 years after our relationship with you has ended. Documents and records of your transactions must be retained for at least 5 years after the transactions were executed. Information on your behavior and a risk assessment of you must be retained for 5 years; see section 9.6. Documents included in complaints cases must be retained for at least 3 years; see section 17.2.
15. Limits on liability and other disclaimers
Nothing in these terms and conditions shall exclude or limit our liability for fraud, fraudulent misrepresentation or for death or personal injury resulting from our negligence or the negligence by us, our employees or agents; or any other liability that cannot be excluded or limited by law.
You acknowledge and agree that we are not responsible for any damages, losses, expenses or claims which may be caused by any (a) technical faults (including but not limited to software errors, malfunctions or glitches in the games we offer on, or otherwise with our Website) or any other failure of any telecommunications or other data transmission that results in: (i) the failure of, or damage or destruction to, your or our central computer system or records, or any part thereof; or (ii) delays, losses (including loss of winnings), other errors or omissions; (b) any event beyond our reasonable control; or (c) third party interception or misuse of your payment details.
If we breach these terms and conditions, we shall only be liable to you for losses which are a reasonably foreseeable consequence of such a breach (which means that the losses were reasonably anticipated by you or us at the time of entering the contract with us). In no event shall we be liable for indirect, incidental or consequential damages, which were not reasonably foreseeable.
Subject to the foregoing, in no case shall our liability to you exceed the greater of (a) where the liability relates to a bet or stake placed by you, the amount of such bet or stake; or (b) where the liability relates to money in your gambling account which has been misplaced, the amount that has been misplaced; and (c) £1,000 (or an equivalent amount in another currency).
Our Website (including, but not limited to, the games and tournaments (including competitions) upon it and all other functionality) is provided on an "as is" basis without warranties of any kind, either express or implied. To the maximum extent permitted by law, we do not (a) guarantee, endorse or warrant to any game or other product on our website including those provided by third parties; (b) guarantee that you will be able to access or use our Website at times or locations of your choosing; or (c) guarantee that any files that you download from our Website are free from malware, viruses, contamination or destructive features.
While we use reasonable endeavours to provide our Website and the games and tournaments and other features on our Website reliably, outages and unexpected downtime will occur. We do not make any guarantee of uninterrupted service. Access to our Website may be suspended temporarily at any time and without notice. In addition, the information and other content provided as part of our Website does not constitute any kind of advice, recommendation or endorsement by us and is not intended to be relied upon by you in making (or refraining from making) any specific decision. We therefore disclaim all liability and responsibility arising from any reliance you place on such information or content.
You acknowledge that if you gamble, you may lose money and you agree to be liable for all games, transactions etc. on your gambling account executed by you personally or made possible by your deliberate or negligent actions or omissions.
If you find any malfunctions, errors, inaccuracies, omissions or other irregularities on our Website or in a game or tournament, it is your responsibility to, where applicable, stop the game immediately and inform our Customer Support. Customer Support will then investigate the matter more closely in order to determine the cause of the problem error and the impact it may have had. If any game continues regardless of malfunctions, inaccuracies, errors or omissions, and/or you do not contact us, the chance of detecting the error will be lost or greatly reduced. While we use reasonable efforts to correct any malfunctions, inaccuracies, errors or omissions as soon as practicable once they have been brought to our attention, we will not to the maximum extent permitted by law, be liable to you for any losses that arise from them.
You accept and agree that a certified random number generator (RNG) will determine the results of games and tournaments on our Website. Those games and tournaments will thus operate run independently of your equipment, communication channel and display. If the result displayed to you does not match the result of the RNG on our or our third party provider’s (if applicable) server, the result on such server will prevail.
We reserve the right to close or suspend an ongoing or future game or tournament because of technical issues, or where we suspect that there has been cheating or other improper behavior which we consider contrary to the intent of the games and the associated functionality. We may also discontinue, withdraw, terminate or modify the Website or any part of the Website (including any game or tournament) at any time without any liability to you.
You agree to indemnify us, including Happytiger ApS, its employees, board of directors, suppliers, etc. against any claims for compensation, damages, losses, costs etc. that may be presented or incurred as a result of your failure to comply with these terms and conditions.
16. Closing your gambling account
You can close your account without notice at any time, either on our Website or via our Customer Support. We are, however, required to retain your data for at least 5 years after the closure of your gambling account; see section 14.
We may close or, at our option, suspend your gambling account upon notice with immediate effect at any time if we reasonably suspect:
- there has been any breach of these terms and conditions, specific game rules and/or chat rules by you;
- you have more than one account with us;
- you are sharing your gambling account with, or otherwise allowing any other person to access your gambling account;
- you are using your gambling account for any purpose other than for leisure and entertainment;
- you are participating or involved in or are otherwise supporting any cheating, including collusion, deceit and fraud;
- bonus abuse (including breaching terms and conditions of a bonus or other promotion, providing registration information which is false or incorrect, seeking to abuse a bonus by creating multiple accounts or using IP hiding software, allowing others to use the gambling account, colluding with others, sharing logins or using gambling patterns, devices or robots with the intention to distort or impact gameplay);
- money laundering or financing of terrorism or proliferation, and attempts to do so;
- you are participating in any other unlawful or fraudulent behavior;
- attempted or actual exploitation of malfunctions, errors or faults in any of our or the third party software we use, or otherwise on our Website, games, tournaments or the platform and servers upon which they are hosted, including hacking;
- use of any automated tools including software, bots, robots, applications or other software with the intention of influencing games, including their status, progress and outcome;
- that you are suffering gambling-related harm; or
- there are other grounds for invalidity of the contract between us under law.
If you do not use the gambling account for gambling for a period of 24 consecutive months, it becomes an "inactive account". We will notify you when the account becomes an inactive account and assist you should you wish to make use of the gambling account again. If your account remains an inactive account, for not less than 90 days following our first notification, we will attempt to pay the balance to your last payment method.
Once your gambling account is closed, and the balance on the account will be transferred to your bank account within 5 working days if we have all the necessary information. If we do not have all the necessary information, we will contact you to obtain the details, enabling us to transfer the balance to your bank account. Any open transactions are voided. If any ongoing game is not completed before the gambling account is closed, any stakes will be forfeited, and any unused free bonus spins and bingo tickets will be forfeited.
17. Complaints
If you wish to make a complaint concerning us, you should contact our Customer Support via email or phone.
A complaint must contain clear information about your identity and all relevant information that gave rise to the complaint, see our Complaints and Dispute guidance in our FAQ.
Happytiger.co.uk customer support can be contacted via email to [email protected] or via phone +448001026335.
Bingoburst.co.uk customer support can be contacted via email to [email protected] or via phone +448001026339.
We will send a confirmation of receipt of the complaint to the customer per e-mail. We endeavor to send the confirmation as soon as possible and within 24 hours. We will address the complaint as quickly as possible. We are required to retain documents included in complaints, including rejected complaints, for at least 3 years; see section 14.2.
If a complaint is not resolved to your satisfaction by us within 8 weeks of being raised, and you want to take the case further, the complaint becomes a dispute. You may refer your dispute free of charge to the independent third-party dispute resolution. We use eCogra as its Alternative Dispute Resolution (ADR). Disputes can be submitted to eCogra at https://ecogra.org/alternative-dispute-resolution/.
18. Miscellaneous
These terms and conditions, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these terms and conditions or their subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.
We both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these terms and conditions or their subject matter or formation.
We reserve the right to assign, transfer, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with any of our rights and obligations under these terms and conditions. You do not have the right to assign, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with any or all of your rights and obligations under these terms and conditions.
If any provision or part-provision of these terms and conditions is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity or enforceability of the rest of the terms and conditions.
In the event of any conflict or inconsistency between these terms and conditions, and any other document, agreement, or communication on our Website, including those referred to in these terms and conditions, these terms and conditions shall prevail.