Responsible Gambling at encourages responsible gambling.

There are some very good reasons why people play games of chance. It can add a little excitement to your life, maybe give you a small rush, and it can be a social activity that can brighten up your day. That is the way it always has been, and that is the way it always will be.

Gambling is meant to be enjoyable, and that is the way it should remain.

We do not want your gambling to get out of hand. We do not want it to cost you too much, either in terms of money or quality of life.

Responsible Gambling Tools

At we have a series of tools available, to help you keep your play at a balanced level.

Deposit Limits

You can set limits on how much money you wish to deposit daily, weekly or monthly (


If you feel that the game is getting a bit too much, and would like a break, you can give yourself a cooldown here (

Activity Reminder

One way of making sure you are not losing track of time while playing, is to set an activity reminder here (

My Player Statistic

One important factor in playing responsibly is to always be aware of the way you play. In my player statistics ( you can get an overview of your spending. You can also test your behaviour to learn more about your personal habits.

We have also put together a number of specific tips to help make sure that your gambling with us remains fun and enjoyable. As with so much else in the world, it comes down to a number of simple dos and don’ts.

DOs – what you must remember to do!

  • Only ever play for money that you can afford to lose. Losing is all part of the game.
  • Always set a spending limit in advance.
  • Also set a time limit on how long you want to keep playing – and stick to it.
  • Take small breaks while playing – this will help you think more clearly.
  • View gambling as just one of many good and entertaining ways to spend your time.

DON’Ts – what you should avoid

  • Do not play when tired, stressed or in a bad mood.
  • Never look at gambling as a way to make money.
  • Do not try to win back lost money by playing even more.
  • Do not believe that you can influence the game, whether through lucky charms or skill. They are games of chance and results are entirely random.

There is no getting around the fact that playing games of chance for real money can become problematic for some people.

At, we pride ourselves on doing what we can to ensure that the games we offer are only used for entertainment and do not result in gambling addiction.

In this context, one thing is very important: Early intervention.

We know that the earlier one becomes aware that their gambling is getting out of hand, the easier it is to intervene and the easier it is to prevent a gambling addiction from developing.

We have therefore compiled a list of things to look out for, some of which are early signs of addiction, which we will monitor and you can watch out for in yourself and others.

Your gambling is getting out of hand if you ...

  • Attempt to win back lost money by playing even more.
  • Lie – or omit the truth – about your losses and gains.
  • Repeatedly gamble larger sums of money than you had originally intended to.
  • Begin to hide your gambling.
  • Play more often or for longer times or start playing different games than you usually do.

You will also see signs in your mood. For example, if you start ...

  • Becoming angry, sad, worried – and not just disappointed – when you lose.
  • Often thinking about games when you’re not playing.
  • Getting into fights with your loved ones, perhaps about your gambling.
  • Getting stressed when unable to play.
  • Becoming extremely glad, relieved or feeling a high when you win.

Certain things are an indisputable sign that your gambling is getting out of hand. For example:

  • You avoid spending time with others so you can gamble.
  • You gamble with borrowed money.
  • You start to prefer gambling over other activities that you used to find enjoyable.
  • You start building up gambling debts.
  • You attempt to stop. But you can’t.

If you recognize any of the above traits in yourself or someone you know, you need to take immediate action.

It is important that your gambling habits do not get out of hand and become a gambling addiction. Not just because gambling addictions are costly, but also because we know that gambling addictions are associated with other ailments such as anxiety, depression, and substance abuse – and even criminality.

You can get in touch with any of these organisations for help with gambling and debt problems by clicking the logos below:

Gam Care logo Gamblers Anonymous logo Gambling Therapy logo National Gambling Helpline logo Be Gamble Aware logo Anony Mind logo

You can use these organisations to block or self-exclude from gambling websites. Visit by clicking the logos below:

Gambling Therapy logo Gambling Therapy logo

Know the stop signs

Finding a balance in your approach to gambling depends – just like so much else in life – on knowing when it is time to quit. It is often said that few problems are caused by gambling itself, but rather the problems begin when you do not know when to quit.

Fortunately, from consulting both experts on gambling addiction and from talking to players who have developed gambling addictions, we know a great deal about when it is a good idea to put gambling on pause. We have listed some of the most important "stop signs" below.

It is time to stop gambling for a while if at some point in your life you:

  • Feel lonely, sad or are otherwise not coping well.
  • Feel that your life lacks substance or direction.
  • Are in financial difficulties.
  • For some reason, or another, such as injury orillness, are incapable of pursuing your usual interests.
  • Have experienced a loss or a major change in your life recently, such as going through a divorce, losing your job, starting retirement, losing someone dear to you, etc.
  • Have just won a large amount of money from a game of chance (especially if this is early in your gambling life)

No one is saying that spending half an hour in front of your favorite slot machine on your mobile phone while your foot is in a cast will automatically turn you into a gambling addict – but when life throws you a curve ball, generally speaking, gambling is not the best way to cheer yourself up, escape your problems or let off steam.

Your whole life does not have to be affected before the signs are in place that you should put your gambling on pause for a while. There also exist some very clear stop signs relating to the way in which you go about your gambling. For example:

  • You do not keep track of your wins and losses. You do not have a clear overview of what your gambling is costing you!
  • You (suddenly) find that you get a huge "kick" from gambling – or that you are constantly seeking thrills through gambling.
  • You try to access your favourite game in all manner of contexts – and you take every chance to play, for example, on your mobile phone.
  • You base your self worth and quality of life on your wins and losses in games.
  • You try to recover losses by playing even more.

You can take a break or self-exclude from gambling with at any time by calling +44 800 102 6335 or requesting to take a break or to self-exclude via the help section of our website.

You can request to self-exclude from for a period of 5 years or more here ( We will remove you from our marketing database immediately on self-exclusion. At the end of this period, your self-exclusion with will remain in place for a minimum of 7 years unless you take positive action to begin gambling again (in which case a 24-hour cooling off period will apply).

You should note that self-excluding with will not exclude you from other remote gambling operators in Great Britain. You can also self-exclude from all online gambling operators in GB by registering with the National Self-Exclusion Scheme GAMSTOP (

Myths and facts about gambling

There are endless stories about how certain games work. For example, many believe that slot machines – both physical and online – are programmed to trigger the right win at just the right moment. There are also people who think that they can use this knowledge to "become experts" and "beat the machine".

However, that is not how it works at all. On the contrary. Often, it is the people who focus the most on the myths surrounding these kinds of games who lose sight of the bigger picture and end up playing much more than they should.

We want to do our best to disprove as many of these myths as possible, as we know from both experts and former gambling addicts that they have often played a role when players develop unhealthy gambling habits.

We have therefore listed five truths below.

You cannot become good at playing games of chance. Everything is random.

The technical aspects of casino games are very complicated. All of the games are determined by special algorithms which generate the numbers which decide what "cards" are drawn, which symbols show up on the slot machine or where the ball lands on the roulette.

This is all based on a so-called random number generator (RNG), which is completely automated and does not use any human inputs to generate combinations of numbers that are 100% unpredictable, random and fair for everyone involved.

It is not your actions, the way you press the buttons or an employee working for that decides the winner –it is solely the random number generator. Winning our games is therefore based completely on chance.

You pay to be entertained.

All games involving money found on casino sites are based on mathematical principles which allow the provider to generate a profit. As the popular saying goes, "the house always wins". No system and no strategy can beat the house over the long term.

This does not, of course, mean that individual players cannot win money playing these games. Some will win – some may even win a lot of money – but the mathematical model the games are based on means that the longer you play, the more likely it is that you will lose money. You can look at it like this: The longer you play, the more you pay for your entertainment.

It is not because the providers of these games are cheating. Playing a game is like buying a product, and the products are sold to create a profit for the operator and not for the player.

You are never close to winning. You win or you lose.

A lot of casino games have elements of "almost had it!". You feel like you were on the cusp of winning – you were so close to the big prize. Just one bonus number and you would have won.

It is entertaining and fun to experience that feeling. Kind of like hitting the goal post when playing football. It gives you a rush. However, the way the maths behind these machines work, it is just an illusion. Statistically speaking, you are just as far away from winning when you get seven out of eight of the right numbers as when you get one out of eight. It is entertaining and fun to experience that feeling. Kind of like hitting the goal post when playing football. It gives you a rush. However, the way the maths behind these machines work, it is just an illusion. Statistically speaking, you are just as far away from winning when you get seven out of eight of the right numbers as when you get one out of eight.

The reality is that you are not any closer to winning. You have done nothing that worked better than before. You cannot repeat your actions – just a little better – and then expect to win the big prize.

The outcome is completely random, and you are just as far away from winning as if the outcome had been anything other than "almost there".

The payout rates do not say much about what YOU get for playing

When a payout rate is, for example, 85%, this does NOT mean that for every 10 Pounds you play for you will get 8.5 Pounds back. That 85% figure is based on the long run – on the entire life of the game/machine: i.e., it is programmed to have an 85% payout rate over the course of thousands, perhaps millions, of games.

Because the random number generator behind the game constantly generates numbers at a speed of around 1,000 numbers per second, it is impossible to predict which numbers will be generated next and thus it is completely impossible to predict when a win will occur. In other words, it is just as likely that you will win big the first time you play as it is after playing for hours at a stretch, losing all your games and all your money – no matter what the payout rate is.

There is no such thing as luck. Everything is random.

We cannot emphasize enough that these are games of chance – through and through. You cannot influence the outcome, no matter what kind of lucky shirt you wear, what date it is, what rhymes you say, whether you play even or odd numbers or press the buttons hard or softly. The last game has no impact on the next, your gut feeling makes no difference, and neither the light on the screen nor the way you think the graphics look different today has any impact at all on the game’s outcome.

The machine does not warm up, and neither do you. It is not a question of getting the game geared up or working up to a win. The game does not have good days and bad days, and nor do you. Everything is completely based on random chance determined by a computer chip that no one can influence. And it does not matter how lucky – or unlucky – you feel, the games remain games of pure and random chance.