Safer Gambling
How can we help you?
We are committed to ensuring that our players always have a great experience, and that gambling provides them with unadulterated entertainment. So, we think it only natural that you as a player should continually reflect on your gambling behaviour, considering whether or not you are keeping it in check.
On this page, we've put together some points to help you understand your own gambling or that of your family members.
What would you like to know more about?
When playing for money, it’s important that you’re constantly aware of your gambling behaviour. This is to ensure both that you make good, considered decisions and that your gambling doesn’t get out of hand.
In the video above you can get some input
If you wish to give your gambling behaviour a quick check-up We’ve also put together some relevant points here:
The first and most important step to keeping your game in check is to be aware of your behaviour. The fact that you’re reading this material shows that you’ve already started to address your behaviour, meaning you’ve taken an important step.
The next essential consideration is to recognise the signs that your gambling is slipping out of control and to use the appropriate tools to regain control.
Find out more about the signs and tools here:
If you think your gambling has gone too far, fortunately, help is available.
Take a break
Our first recommendation to a player who feels that their gambling has gone too far will always be to take a break. Whether you wish to take a short or long break, a break from our site alone or from gambling altogether, is entirely up to you. Find out more about your break options here.
Advice
Whether you opt for a break or not, we always recommend that you talk to someone about your experience. There are a number of places you can turn to for professional advice about your gambling. Advice is anonymous and confidential, and, in most locations, it can be provided in person, by chat, or by telephone. Find out more about your advice options here.
No one should be left to grapple with the sense that their gambling has got out of control on their own. A good piece of advice is to talk to a good friend or family member and share your thoughts with them.
In addition to the advice above, we provide some points below that may also be of interest to you:
Archive
If you have any questions or need to talk about your gambling, feel free to contact our Customer Support. For example, we can help you get an overview of your gambling and spending, talk with you about your gambling habits, or answer questions about how gambling works. We are always happy to help.
You can contact us using our chat, contact form on our website, or by phone. Find all contact information here.
Assessment and treatment from AnonyMind, one of the few treatment providers approved by the UK Gambling Commission, is free, secure and confidential.
Although it can be difficult, there’s no shame in recognising that your gambling has gotten out of hand and that you or a family member needs help. Fortunately, once you make the decision, help is within easy reach and is available for free.
We know from research that cognitive behavioural therapy is the most effective treatment. So we would like to recommend a centre that offers this type of treatment. It’s referred to as Anonymind.
AnonyMind is an independent mental health, addiction and gambling disorder treatment specialist. AnonyMind only use the most highly trained and qualified clinicians, such as Clinical Psychologists, Counselling Psychologists and regulated Psychotherapists and use evidence-based therapies, such as Cognitive Behavioural Therapy, Acceptance and Commitment Therapy and Dialectical Behaviour Therapy, to support a lasting recovery.
You can reach out to AnonyMind here:
If you don’t think treatment is a sensible option for you, you can also find support and share your experiences with other people in your position through sites like Gamblers Anonymous and Gambling Therapy.
Seeking treatment is a big decision. So, if you need support with the process, feel free to contact GamCare. They can tell you how gambling addiction treatment works and what to expect.
Nationwide helplines for both gamblers and their family members let you talk to professionals about your gambling. We recommend GamCare on 0808 8020 133 or BeGambleAware. Advice is always anonymous and confidential.
Whether you’ve been worried about whether you have a problem, or you just want to give your gambling habits a check-up, there are plenty of options allowing you to talk to someone.
They can give you input about how to moderate your gambling habits, and you don’t commit to anything by using them. You simply get the opportunity to wise up about your gambling.
You can contact GamCare via chat here or by phoning 0808 8020 133. Find out more here:
You can contact BeGambleAware via chat here or by phoning 0808 8020 133. Find out more here:
As part of our legal obligations to protect players, we apply an automated affordability limit to player accounts when players reach certain thresholds. This is not something you set yourself - it is a system-generated limit based on our required screening for financial vulnerability and affordability.
Key things to know:
- The affordability limit is applied automatically by our system — you cannot request to change it
- The limit is reset on the 22nd of each month
- We always recommend that you add suitable personal deposit or loss limits on top of this. You can add or adjust your deposit limits here or your loss limit here. This is an extra safeguard to help ensure all our players are gambling safely.
You can set an activity reminder for 30 minutes, one hour or two hours.
Gambling is entertainment, which means you can easily lose track of time while playing. One way of making sure this doesn’t happen is to set an activity reminder.
Internet filtering tools such as Gamban, Bet Blocker and Net Nanny secure your phone or computer so you cannot play online games.
If you’ve excluded yourself from gambling, but want additional security, you can use these internet filtering tools.
We highly recommend Gamban. Gamban is available here:
You can cool down your account for up to six weeks, or block it for a period from six months up to five years. GAMSTOP lets you take a break from all licensed gambling in the UK for six months, one year or five years.
There may be times when, for various reasons, it makes sense for you to take a break from gambling. You may be stressed, grieving, or otherwise challenged in your everyday life. A break ensures that you don’t make imprudent decisions at times of pressure.
You can also use breaks to regain perspective, reflect, and change habits if your gambling is getting out of hand. In general, we know that breaks are generally good for ensuring well-balanced playing.
You can take breaks as follows:
Taking a break from our site
Once a five-year exclusion expires, we will maintain your block for a minimum of seven years. During this period, if you so request, you can have your block removed and start playing again. In these situations, there will always be a 24-hour cooling-off period.
We can also develop personalised breaks at any time. Just contact our Customer Support here.
When you exclude yourself, you will also always be removed from our marketing database.
Sometimes it’s tough to commit to excluding yourself, even if you know it’s the right decision. Our Customer Support can help you with this, too. Feel free contact us here. We can help you.
Taking a break from all licensed gambling
A break from all licensed gambling can provide you with an extra peace of mind, as you don’t have the option to swap gambling outlets. Register on Gamstop here:
For self-exclusions, Internet filtering tools provide additional security. You can read more about them here.
You can set a deposit limit or a loss limit per day, per week or per month. When you create an account with us, you can set one before you start playing.
Financial limits are an important tool to keep your gambling in check.
They are good for keeping track of your consumption and they also give a sense of how your consumption might change over time. They can help you moderate your consumption before it gets higher than you want.
Set a realistic limit – not only in terms of what you can afford, but also what level of consumption you’re comfortable with.
You can take the GambleAware self-test. You answer simple questions that show how sensibly you are playing and, if needed, which support providers can help.
A key part of playing sensibly and in a balanced way is knowing your own habits and consumption. You can find out about this by taking a short test.
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We encourage safer gambling.
We know the thrill and emotion of playing. We encourage everyone to gamble responsibly, and to understand and keep track of their gambling habits.